Fulfillment Policies

At Condenexus LLC, we are dedicated to providing our clients with clear, detailed, and fair fulfillment policies. Transparency in our operations is crucial to building trust and ensuring satisfaction. Below, you will find comprehensive details about our refund, delivery, return, and cancellation policies.

Refund Policy

We strive to ensure our clients are completely satisfied with our services. If for any reason you are not satisfied, you may request a refund under the following conditions:

  • Eligibility for Refund: Refunds are available for services that have not yet commenced or if the delivered service does not meet the agreed specifications. This includes situations where the service provided is significantly different from what was agreed upon in the proposal.
  • Timeframe for Refund Requests: Requests for refunds must be made within 30 days of the purchase date. After this period, we may not be able to process refund requests.
  • Process for Refunds: To request a refund, please contact our customer service team at contact@codenexusllc.com with your order details and the reason for the refund request. Our team will review your request and, if approved, process the refund within 14 business days. You will receive a confirmation email once the refund has been processed.
  • Exclusions: Customized services that have already commenced or been delivered as per the agreed specifications are not eligible for refunds. Additionally, any costs incurred for third-party services or tools that were necessary for your project and already utilized will be deducted from the refund amount.

Delivery Policy

We aim to deliver our digital services efficiently and within the agreed timelines. Here is how we manage our deliveries:

  • Service Delivery: For digital services such as web development and software development, we will provide you with access to our services via email or through our website within the agreed timeframe upon purchase. This includes initial consultations, progress updates, and final deliverables.
  • Project Timelines: Each project will have a detailed timeline provided in the proposal phase, outlining key milestones and delivery dates. These timelines are based on our initial consultation and are designed to ensure a smooth and efficient workflow.
  • Communication: Throughout the development phase, we will keep you updated with regular progress reports. These updates will be communicated via email or through scheduled meetings. Our team is always available to address any questions or concerns you may have during this period.
  • Adjustments to Timelines: In the event of any unforeseen circumstances that may impact the delivery timeline, we will promptly inform you and work together to adjust the schedule as necessary.

Return Policy

As our services are digital and customized, returns are generally not applicable. However, we understand that revisions may be necessary to meet your expectations:

  • Eligibility for Revisions: If the delivered service does not meet the agreed specifications, we will make the necessary revisions to ensure your satisfaction. This includes correcting any errors or omissions that deviate from the agreed-upon scope of work.
  • Timeframe for Revisions: Requests for revisions must be made within 30 days of the final delivery. After this period, any further changes may be subject to additional fees.
  • Process for Revisions: To request revisions, please contact our customer service team at contact@codenexusllc.com with detailed feedback on the required changes. Our team will review your feedback and implement the necessary revisions as quickly as possible.
  • Scope of Revisions: Revisions are intended to ensure that the final deliverable meets the initial specifications and agreed-upon scope. Significant changes or additions to the original scope of work may be considered new projects and subject to additional costs.

Cancellation Policy

We understand that sometimes plans change. Our cancellation policy ensures flexibility and fairness:

  • Eligibility for Cancellations: Cancellations are accepted for services that have not yet commenced. For ongoing subscriptions or retainers, cancellations can be made at any time before the next billing cycle. If work has already started on your project, cancellation requests will be evaluated on a case-by-case basis.
  • Timeframe for Cancellations: Requests for cancellations must be made at least 24 hours before the service commencement or subscription renewal date. For ongoing projects, we recommend notifying us as soon as possible to minimize any potential costs.
  • Process for Cancellations: To cancel a service or subscription, please contact our customer service team at contact@codenexusllc.com with your order details and the reason for the cancellation. Our team will review your request and confirm the cancellation within 3 business days.
  • Refund for Cancellations: Refunds for cancelled services will be processed within 14 business days of approval, provided the service has not yet commenced. For ongoing services, refunds will be prorated based on the amount of work already completed and any non-recoverable costs incurred.

Contact Information

If you have any questions or need assistance with any of our policies, please do not hesitate to contact us:

  • Company Name: Condenexus LLC
  • Phone: +1 505 361 3924
  • Email: contact@codenexusllc.com

We appreciate your business and are committed to providing you with the best possible service. Thank you for choosing Condenexus LLC.